Refund policy

We have a 14-day return policy. This means that you have the right to cancel your purchase and return the products within 14 days from the date you receive your order, for any reason and without justification.

Your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, please contact lucy@smallmoments.dk and include the order number.

Please note that you will need to cover the return shipping costs, and the refund will deduct the initial shipping fee.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lucy@smallmoments.dk.